Reporting Errors or Inaccuracies

If you notice an error or believe any information provided in our learning materials is inaccurate, unclear or incorrectly presented, we encourage you to contact us promptly at [email protected]. To help us respond effectively and quickly, please include the following information in your message:

1. Your full name and contact information.

2. A clear statement about the error or inaccuracy identified.

3. The precise location where the error appears (such as webpage link, lesson name, article heading, or exercise reference).

4. Any additional information or evidence that may help us in our investigation.

Correction Procedure

1. Receipt and Review

Upon receipt, our editorial team carefully reviews the reported error or concern within two working days. Our team consults original sources, experts, or qualified reviewers to verify the accuracy of information.

2. Corrections and Updates

Once verified, Talkpal will promptly make necessary corrections or clarifications. Where appropriate, any revised content includes a clear and transparent notice indicating the nature of correction or editing, along with the date of revision.

3. Notifications and Transparency

When significant corrections, clarifications, or revisions are made, we will clearly display these amendments directly on the page itself, identifying both the nature of the correction and the date it was implemented. In cases where errors or inaccuracies might significantly affect user experience or learning outcomes, notification regarding such corrections may be disseminated directly to affected learners via email or notification alerts.

Revisions and Retractions

If, in exceptional circumstances, content needs to be retracted or fully revised due to substantial errors, inaccuracies, or misleading information, we will clearly indicate this act of revision or retraction and issue appropriate notification to all learners effectively through email and announcements on our website.

Continuous Improvement and Accountability

Talkpal takes feedback seriously and views corrections as an opportunity to continually improve our standards, content accuracy, and user satisfaction. We regularly review our internal editorial and quality assurance processes to prevent repetition of identified and corrected errors.

Your Trust and Confidence Matter

At Talkpal, earning and maintaining our learners’ confidence is a priority. By promptly acknowledging and carefully correcting any errors brought to our attention, we demonstrate our commitment toward accuracy, professionalism, and integrity.