Purpose of This Feedback Policy

This policy outlines how Talkpal collects, addresses, and incorporates feedback from our learners, educators, community members, and the public. We commit ourselves to transparency, continuous improvement, and genuine engagement with all stakeholders.

How Talkpal Collects Feedback

We provide multiple channels through which stakeholders can share their valuable insights. These include:

Direct Feedback Form

We offer an online feedback form accessible from within the Talkpal website and mobile application for users to conveniently share their feedback, opinions, and suggestions at any time.

Email

Stakeholders can directly email us at [email protected]. We respond promptly to feedback emails, within two business days, acknowledging receipt.

Periodic Surveys

Regular surveys and questionnaires about our services and user satisfaction are distributed online or via email to selected or voluntary user groups to systematically gather input.

Social Media and Public Forums

Our representatives actively engage with the community on social media platforms and public forums. We carefully capture and compile feedback and suggestions shared in these spaces.

User Reviews and Ratings

We encourage people to share their experience via app stores or independent review websites, which we proactively monitor and analyze.

Customer Support

Talkpal provides a customer support service with live chat options to quickly and efficiently handle questions, concerns, and feedback.

Handling and Responding to Feedback

Talkpal is dedicated to transparent, efficient, and user-centered communication. When stakeholders submit feedback:

Acknowledgment of Feedback

We guarantee acknowledgment of receipt of your feedback within a maximum of two business days through email or other contact channels you have provided.

Evaluating Feedback

Feedback will be reviewed and assessed by our dedicated product development and support teams. Our review process is impartial, structured, and thorough to ensure every piece of feedback is properly addressed.

Response Time

We strive to answer and address specific concerns or questions within five business days. If evaluation or implementation requires additional time, we will communicate the appropriate timeline clearly and promptly.

Incorporating Feedback into Improvement Activities

All feedback will be regularly shared with cross-functional teams within our organization. It helps us identify patterns, trends, and areas of improvement. Significant changes or updates influenced by stakeholder feedback will regularly be shared publicly through website announcements, direct emails, newsletters, or Talkpal’s social media platforms to demonstrate transparency and accountability.

Transparency and Accountability

Talkpal is committed to transparency and consistent communication about how we have utilized the valuable feedback from our users and communities.

Regular Feedback Reports

To ensure transparency, we will regularly publish summary reports on our website highlighting common user suggestions, improvements made, and plans for upcoming actions resulting from user input.

Open Communication

In all interactions, Talkpal aims to be open, respectful, and informative. We commit to clearly explaining any decisions or outcomes influenced by feedback we receive, as well as reasons when we cannot implement certain suggestions.

Continuous Improvement

We continuously evaluate our feedback management process to improve its effectiveness. Our feedback policy itself will be reviewed annually to ensure responsiveness to stakeholder needs and maximize transparency.