PRIVACY POLICY
Last updated January 29, 2025
This privacy notice for Talkpal, Inc. (“we,” “us,” or “our“) is designed to provide transparency and clarity about our data practices and commitments to protecting your privacy. It describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:
- Visit our website at https://talkpal.ai, https://app.talkpal.ai, https://business.talkpal.ai or any website of ours that links to this privacy notice
- Download and use our mobile application (Talkpal), or any other application of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Our goal is to ensure you fully understand the scope of how your information is handled and your rights to manage your data when engaging with us. Questions or concerns?
Your privacy is important to us, and we are committed to addressing any concerns you may have. Reading this privacy notice will help you understand your privacy rights and choices. If you disagree with any portion of this privacy notice, we recommend that you discontinue using our Services immediately. If you still have any questions or concerns, please contact us at [email protected].
We encourage you to periodically review this notice, as it may be updated to reflect changes in our data practices or applicable laws. Your continued use of our Services signifies your agreement to the terms outlined in this notice.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
9. HOW LONG DO WE KEEP YOUR INFORMATION?
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
11. DO WE COLLECT INFORMATION FROM MINORS?
12. WHAT ARE YOUR PRIVACY RIGHTS?
13. CONTROLS FOR DO-NOT-TRACK FEATURES
14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
15. DO WE MAKE UPDATES TO THIS NOTICE?
16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- names
- phone numbers
- email addresses
- usernames
- passwords
- contact preferences
- contact or authentication data
- billing addresses
- debit/credit card numbers or other payment preferences
- user application preferences
- other preferences and data related to application functionality
Sensitive Information. We do not process sensitive information unless explicitly required by law or with your clear consent. In such cases, we will provide additional safeguards and only collect the minimum data necessary.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. This data is processed securely and exclusively to fulfill your transactions. All payment data is stored by Stripe, Apple, Google and Paypal. You may find their privacy notice link(s) here: https://stripe.com/privacy, https://www.apple.com/legal/privacy/data/, https://policies.google.com/privacy and
https://www.paypal.com/us/legalhub/privacy-full.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Google, Apple, Facebook, or other social media account. If you choose to register in this way, you grant us access to basic information as defined by the platform’s privacy settings and we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s microphone, reminders, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
- Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
- Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.
- Other application data. We may request additional access or permissions from your mobile devices required for the full functioning of our Services.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, enhance functionality, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. Failure to provide accurate information may limit your access to certain features or Services.
Additional information you provide. You may interact with Artificial Intelligence (“AI”) features across different modes and features across our Services, which provides you with AI-powered feedback on and analysis of your answers, or allows you to send text or audio messages to an AI in an open-ended conversational format. By using these features, you acknowledge and agree that your interactions may be used to improve our AI models and associated services. When you interact with AI features, your information may be shared with AI vendors such as Microsoft Azure, OpenAI, Google Cloud, Google, Apple, or Amazon Web Services, and these vendors may retain a copy of your text or audio responses for purposes such as product enhancement, quality assurance, or compliance with applicable laws, which may keep a copy of your text or audio responses for their own purposes. Please do not submit any personal or confidential information when using AI features.
Some activities involve you speaking into the Talkpal app. To recognize speech, your audio may be sent to a third-party provider such as Microsoft Azure, OpenAI, Google Cloud, Google, Apple, or Amazon Web Services. Additionally, Talkpal may collect and analyze your speech to help us understand the effectiveness of our lessons and to improve the product. This analysis may include identifying patterns, enhancing lesson personalization, and generating aggregated insights to refine our offerings. If you choose to opt out of certain features, note that it may limit your access to specific functionalities designed to enhance the learning experience. You may skip speaking activities. Talkpal may also collect and analyze your speech to help us understand the effectiveness of our lessons and to improve the product.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, city, location, information about how and when you use our Services, and other technical information. We may also collect metadata associated with your interactions, such as timestamps and usage frequency, to monitor system performance and improve user experience. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. These technologies allow us to provide you with a seamless experience by remembering your preferences, optimizing content delivery, and personalizing your interactions with our Services. You can find out more about this in our Cookie Notice: https://talkpal.ai/cookie-policy/.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings). We use this data to analyze trends, identify issues, and ensure service continuity.
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information. This data enables us to optimize our Services for different device types and maintain compatibility across platforms.
- Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). This data may be used to tailor content or Services to your region, comply with localization requirements, or ensure accurate billing information. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g., Google, Apple, or Facebook), we receive personal information about you such as your name, email address, and gender. This data helps us streamline account creation, improve personalized services, and enhance user engagement. Any personal information that we collect from your social media account depends on your social media account’s privacy settings. We encourage you to review and adjust these settings to align with your privacy preferences.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
- To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. For more information see our Cookie Notice: https://talkpal.ai/cookie-policy/.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
- To provide personalized feedback for the functioning of our app. We may process, analyze and use any additional information you provide to us while using our Services or communicating with Artificial Intelligence (“AI”).
- To Improve User Experience. We may process your information to personalize and optimize your experience on our Services, such as by tailoring content recommendations, user interfaces, and app functionality to your preferences.
- To Conduct Research and Development. We may process your information to perform data analysis, testing, and research that help us develop and improve new products, features, and services.
- To Comply with Legal Obligations. We may process your information to comply with applicable legal requirements, such as responding to court orders, subpoenas, or regulatory inquiries.
- To Monitor and Enforce Our Terms and Policies. We may process your information to detect and prevent violations of our terms and conditions, ensure compliance with our policies, and protect the integrity of our platform.
- To Provide Service Notifications and Alerts. We may process your information to send you notifications about important service updates, such as security alerts, downtime notifications, or significant changes to your account.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests. We ensure that these legal bases are applied consistently, transparently, and in a manner that respects your privacy.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. This consent will always be informed, freely given, and explicit where required by law. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. This includes enabling core functionalities of our Services or delivering personalized features based on your usage.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Send users information about special offers and discounts on our products and services
- Develop and display personalized and relevant advertising content for our users
- Analyze how our Services are used so we can improve them to engage and retain users
- Support our marketing activities
- Diagnose problems and/or prevent fraudulent activities
- To ensure network and information security, including preventing unauthorized access to our systems
- Understand how our users use our products and services so we can improve user experience
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as responding to emergencies, mitigating security threats, or addressing situations involving immediate threats to life or safety.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). In either case, we ensure that the consent is consistent with Canadian privacy laws and principles. You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met, such as due diligence processes during mergers or acquisitions
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties“) who perform services for us or on our behalf and require access to such information to do that work. Each third party is subject to strict contractual obligations that mandate the safeguarding, confidentiality, and proper use of your personal data. We have contracts in place with our third parties, which are designed to help safeguard your personal information. These agreements explicitly prohibit the unauthorized use, sharing, or retention of your personal data and require third parties to implement robust security measures aligned with industry standards. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:
- Ad Networks
- Affiliate Marketing Programs
- Cloud Computing Services
- Communication & Collaboration Tools
- Data Analytics Services
- Data Storage Service Providers
- Finance & Accounting Tools
- Order Fulfillment Service Providers
- Payment Processors
- Performance Monitoring Tools
- Product Engineering & Design Tools
- Retargeting Platforms
- Sales & Marketing Tools
- Social Networks
- A/B Testing Tools
- Testing Tools
- User Account Registration & Authentication Services
- Website Hosting Service Providers
- Cookie Management Tools
- Customer Relationship Management (CRM) Tools
- Human Resources Management Systems (HRMS)
- Telecommunications Providers
- Content Delivery Networks (CDN)
- Security & Fraud Detection Services
- E-commerce Platforms
- Educational Technology Platforms
- Identity Verification Services
- Data Enrichment Services
- Business Intelligence Tools
- Geolocation Services
- Ad Fraud Detection Services
- Personalization Engines
We also may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such instances, we will make reasonable efforts to ensure that the recipient of your personal data is bound by privacy obligations consistent with this notice.
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions. These partnerships are subject to confidentiality agreements, and we ensure that your information is shared solely for the intended purposes outlined in our agreements.
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. While we strive to link only to reputable third parties, we cannot monitor or control their actions, content, or data practices. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. We encourage you to approach interactions with third-party websites or applications cautiously, especially if providing personal or sensitive data. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Before sharing your personal information, you should investigate how those third parties will handle your data, including reviewing their privacy policies and security measures. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions. If you suspect misuse or improper handling of your data by a third party linked to our Services, we recommend notifying the third party directly and reporting any concerns to us at [email protected] for review.
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://talkpal.ai/cookie-policy/.
You can manage or disable cookies through your browser settings; however, please note that certain features of our Services may become limited or unavailable if cookies are blocked.
We are committed to transparency regarding our use of tracking technologies and encourage you to familiarize yourself with our Cookie Notice for detailed guidance.
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Google, Apple, or Facebook logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The extent of information shared with us depends on your social media platform’s privacy settings and permissions you grant. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. We may also collect any other data explicitly shared during the login process, such as preferences or interactions tied to your social media account.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. To ensure transparency, we will never post on your behalf or share your activities without your explicit consent. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We strongly encourage you to regularly review and adjust your social media privacy settings to align with your preferences. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in Netherlands, Sweden, United States, United Kingdom, France, Germany and other EU countries. If you are accessing our Services from outside Netherlands, Sweden, United States, United Kingdom, France, Germany and other EU countries, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?” above), in the Netherlands, Sweden, United States, United Kingdom, France, Germany, other EU countries, and other countries. We take steps to ensure that your information is handled securely and in accordance with this privacy notice, regardless of where it is processed. This includes leveraging industry-standard encryption protocols, secure server configurations, and stringent access controls.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.
European Commission’s Standard Contractual Clauses:
We have implemented measures to protect your personal information, including by using the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses are legally binding safeguards that ensure your data is treated with the same level of protection required by EEA and UK data protection laws. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. We maintain a documented data transfer assessment for these mechanisms to verify compliance and address evolving regulatory requirements. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.
9. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We periodically review our data retention policies to ensure compliance with changing laws and evolving best practices, minimizing unnecessary data storage. No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. However, certain data, such as payment records or transaction details, may be retained for longer durations to comply with legal or regulatory requirements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. We also ensure that any archived information is securely encrypted and inaccessible to unauthorized parties. If you have questions about specific retention periods for your personal information, or if you wish to request deletion, you may contact us at [email protected].
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. These measures include, but are not limited to, encryption protocols, secure socket layer (SSL) technology, regular security audits, multi-factor authentication, and strict access controls for sensitive data. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. We strongly recommend that you use strong, unique passwords for your accounts and take additional precautions such as enabling multi-factor authentication when available. You should only access the Services within a secure environment. Avoid using public or unsecured Wi-Fi networks when accessing our Services to minimize potential risks.
11. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you confirm that all information provided is accurate and truthful, including representations regarding your age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. We may also restrict access to the Services until age verification is completed. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
12. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
We will consider and act upon any request in accordance with applicable data protection laws. We strive to respond promptly, and no later than the timeframes prescribed by applicable law, to ensure your rights are respected.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the legality of any processing conducted prior to your withdrawal. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Log in to your account settings and update your user account.
- Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. Archived data will be securely stored and encrypted until it is permanently deleted.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. However, please note that rejecting cookies may impact your experience on the Services, including certain features or functionality that rely on cookies to operate. You may also opt out of interest-based advertising by advertisers on our Services. For further information, please see our Cookie Notice: https://talkpal.ai/cookie-policy/.
If you have questions or comments about your privacy rights, you may email us at [email protected].
13. CONTROLS FOR DO-NOT-TRACK FEATURES
In Short: Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard or regulatory framework for recognizing and implementing DNT signals has been finalized. While some third-party services we utilize may independently honor DNT requests, we currently do not guarantee that all data collection activities across our Services adhere to these settings. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, or if we update our practices to align with evolving technology standards or legal requirements, we will inform you about that practice in a revised version of this privacy notice.
14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California or Virginia, you are granted specific rights regarding access to your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|
A. Identifiers
|
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
|
YES
|
|
B. Personal information as defined in the California Customer Records statute
|
Name, contact information, education, employment, employment history, and financial information
|
YES
|
|
C. Protected classification characteristics under state or federal law
|
Gender and date of birth
|
YES
|
|
D. Commercial information
|
Transaction information, purchase history, financial details, and payment information
|
YES
|
|
E. Biometric information
|
Fingerprints and voiceprints
|
NO
|
|
F. Internet or other similar network activity
|
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements
|
YES
|
|
G. Geolocation data
|
Device location
|
NO
|
|
H. Audio, electronic, visual, thermal, olfactory, or similar information
|
Images and audio, video or call recordings created in connection with our business activities
|
YES
|
|
I. Professional or employment-related information
|
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
|
NO
|
|
J. Education Information
|
Student records and directory information
|
NO
|
|
K. Inferences drawn from collected personal information
|
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
|
YES
|
| L. Sensitive personal Information |
NO
|
We will use and retain the collected personal information as needed to provide the Services or for:
- Category A – As long as the user has an account with us
- Category B – As long as the user has an account with us
- Category C – As long as the user has an account with us
- Category D – As long as the user has an account with us
- Category F – As long as the user has an account with us
- Category H – As long as the user has an account with us
- Category K – As long as the user has an account with us
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
Learn about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?“
We collect and share your personal information through:
- Targeting cookies/Marketing cookies
- Social media cookies
- Beacons/Pixels/Tags
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
- Category K. Inferences drawn from collected personal information
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”
California Residents
California Civil Code Section 1798.83, also known as the “Shine The Light” law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.
The California Code of Regulations defines a “residents” as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, This includes exceptions such as (but not limited to):
- the exercise of another consumer’s right to free speech or other legal rights;
- our compliance with legal obligations, such as tax or regulatory reporting;
- internal uses that are reasonably aligned with your expectations as a consumer, such as maintaining transaction records for legitimate business purposes; or
- detecting or protecting against fraudulent, illegal, or harmful activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the retention periods for each category of personal information, or the criteria we use to determine such periods;
- the purposes for which the collected personal information is used;
- whether we sell or share personal information to third parties;
- the categories of personal information that we sold, shared, or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
- the business or commercial purpose for collecting, selling, or sharing personal information; and
- the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer’s sensitive personal information.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. Verification is essential to protect your data and prevent unauthorized access or misuse. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may:
- Ask you to provide specific details, such as your name, email address, account information, or recent transactions made through our Services.
- Contact you through a communication method (e.g., email or phone) that you have previously provided to us.
- Use multifactor authentication, such as sending a verification code to your registered email or phone number, to confirm your identity.
- Request additional documentation if necessary, such as a government-issued ID or proof of address, to validate your identity for sensitive or high-risk requests.
In some cases, we may rely on third-party identity verification services to enhance the security and efficiency of the verification process.
We will only use personal information provided in your request to verify your identity or authority to make the request. This information will not be used for any other purpose unless required by law. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may:
- Request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
- Inform you of why the information provided was insufficient to complete the verification process and guide you on next steps.
We take your privacy seriously and have implemented strict security measures to protect any additional information provided during the verification process. We will delete such additionally provided information as soon as we finish verifying you. If we cannot complete the verification process after reasonable efforts, we may decline the request and inform you of your options, including how to appeal the decision.
Other privacy rights
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
To exercise these rights, you can contact us by visiting https://talkpal.ai/contact/, by email at [email protected], or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA):
“Consumer” means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
“Personal data” means any information that is linked or reasonably linkable to an identified or identifiable natural person. “Personal data” does not include de-identified data or publicly available information.
“Sale of personal data” means the exchange of personal data for monetary consideration.
If this definition of “consumer” applies to you, we must adhere to certain rights and obligations regarding your personal data.
Your rights with respect to your personal data
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)
- Right to lodge a complaint if you believe we are not processing your personal data in compliance with applicable laws, you have the right to file a complaint with a data protection authority in your jurisdiction.
Exercise your rights provided under the Virginia VCDPA
You may contact us by email at [email protected] or visit https://talkpal.ai/contact/.
If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Verification process
We may request that you provide additional information reasonably necessary to verify you and your consumer’s request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request. Authorized agents must provide verifiable documentation, such as a signed authorization letter or a valid power of attorney, to act on your behalf.
Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. If an extension is required, we will inform you in writing and provide a detailed explanation for the delay, as well as an expected completion date. In cases where we are unable to verify your identity with the information provided, we will notify you promptly and explain what additional steps are required to complete the verification process. If you fail to provide sufficient information for verification within a reasonable timeframe, your request may be denied, and we will inform you of the reasons for denial. We will maintain a record of verification requests and responses for legal compliance purposes, ensuring that we process all requests in accordance with applicable privacy regulations.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at [email protected]. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.
15. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. For significant changes that materially affect how we process your personal information, we will provide more prominent notice, such as a banner on our website, an in-app alert, or direct communication via email or other contact methods you have provided.
In some cases, where legally required, we will seek your explicit consent before implementing changes to how we process your personal information. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. Your continued use of our Services following the posting of updated versions of this privacy notice will constitute your acknowledgment of the updates and your agreement to comply with the latest version.
16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
Talkpal, Inc.
2810 N Church St
Wilmington, DE 19802-4447
United States
17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://talkpal.ai/contact/.
