{"id":1663066,"date":"2026-04-17T12:04:53","date_gmt":"2026-04-17T12:04:53","guid":{"rendered":"https:\/\/talkpal.ai\/mengapa-anda-menerima-e-mel-ini-daripada-talkpal\/"},"modified":"2026-06-19T14:29:12","modified_gmt":"2026-06-19T14:29:12","slug":"mengapa-anda-menerima-e-mel-ini-daripada-talkpal","status":"publish","type":"page","link":"https:\/\/talkpal.ai\/ms\/mengapa-anda-menerima-e-mel-ini-daripada-talkpal\/","title":{"rendered":"Mengapa anda menerima e-mel ini daripada Talkpal?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Jika anda telah menerima e-mel daripada Talkpal dan anda tidak pasti mengapa, artikel ini akan membantu menerangkan perkara yang mungkin berlaku dan perkara yang boleh anda lakukan seterusnya.<\/p>\n\n<p class=\"wp-block-paragraph\">Talkpal ialah apl pembelajaran bahasa berkuasa AI yang membantu orang ramai mempraktikkan lebih 130 bahasa melalui sembang, main peranan, perbahasan dan pengalaman interaktif lain. Kami hanya menghantar e-mel transaksi (seperti pengesahan akaun, tetapan semula kata laluan, notis langganan dan mesej perkhidmatan yang serupa) ke alamat e-mel yang dikaitkan dengan akaun Talkpal.<\/p>\n\n<h2 id=\"h-why-am-i-receiving-emails-from-talkpal-if-i-don-t-have-an-account\" class=\"wp-block-heading\">Mengapakah saya menerima e-mel daripada Talkpal jika saya tidak mempunyai akaun?<\/h2>\n\n<p class=\"wp-block-paragraph\">Terdapat beberapa sebab biasa ini boleh berlaku:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Orang lain mencipta akaun Talkpal menggunakan alamat e-mel anda.<\/strong>  Ini mungkin dilakukan secara tidak sengaja atau tanpa pengetahuan anda.<\/li>\n\n\n\n<li><strong>Seseorang memasukkan alamat e-mel anda secara tidak sengaja<\/strong> semasa mendaftar untuk Talkpal, contohnya dengan salah menaip alamat mereka sendiri.<\/li>\n\n\n\n<li><strong>Pembekal e-mel anda (cth. Gmail, Outlook, Yahoo) menggunakan semula alamat e-mel anda<\/strong> kerana ia telah lama tidak aktif dan alamat tersebut sebelum ini dipautkan ke akaun Talkpal yang dimiliki oleh orang lain.<\/li>\n\n\n\n<li><strong>Anda sebelum ini mendaftar untuk Talkpal<\/strong> (termasuk melalui percubaan percuma, log masuk sosial atau tawaran promosi) dan mungkin terlupa.<\/li>\n\n\n\n<li><strong>Anda melanggan melalui gedung aplikasi<\/strong> (seperti Apple App Store atau Google Play) menggunakan alamat e-mel ini.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Dalam setiap kes ini, sistem kami menghantar e-mel ke alamat dalam fail kerana ia dipautkan ke akaun Talkpal &#8211; walaupun akaun itu tidak dibuat oleh anda.<\/p>\n\n<h2 id=\"h-what-should-i-do-if-i-m-receiving-emails-from-talkpal-and-i-don-t-have-an-account\" class=\"wp-block-heading\">Apakah yang perlu saya lakukan jika saya menerima e-mel daripada Talkpal dan saya tidak mempunyai akaun?<\/h2>\n\n<p class=\"wp-block-paragraph\">Jika anda percaya e-mel dihantar ke alamat anda secara tersilap, anda mempunyai beberapa pilihan:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Nyahlanggan e-mel pemasaran<\/strong> menggunakan pautan nyahlanggan di bahagian bawah sebarang mesej promosi. Sila ambil perhatian bahawa e-mel transaksi penting (seperti resit atau notis keselamatan) mungkin terus dihantar ke alamat yang dikaitkan dengan akaun aktif, kerana ia diperlukan untuk mengendalikan perkhidmatan.<\/li>\n\n\n\n<li><strong>Laporkan isu ini kepada pasukan kami<\/strong> supaya kami boleh menyiasat dan mengambil tindakan yang sewajarnya. Anda boleh menghubungi kami di <strong><a href=\"mailto:support@talkpal.ai\">support@talkpal.ai<\/a><\/strong>. Sila sertakan alamat e-mel yang menerima mesej dan, jika boleh, salinan atau tangkapan skrin salah satu e-mel yang anda terima.<\/li>\n\n\n\n<li><strong>Minta pemadaman akaun<\/strong> jika akaun telah dibuat menggunakan alamat e-mel anda tanpa kebenaran anda. Pasukan sokongan kami boleh membantu mengesahkan pemilikan dan mengalih keluar akaun selaras dengan dasar privasi kami.<\/li>\n<\/ul>\n\n<h2 id=\"h-how-do-i-know-an-email-is-really-from-talkpal\" class=\"wp-block-heading\">Bagaimanakah saya tahu e-mel benar-benar daripada Talkpal?<\/h2>\n\n<p class=\"wp-block-paragraph\">E-mel Talkpal yang sah dihantar daripada domain rasmi kami. Jika anda tidak pasti sama ada mesej itu tulen, jangan klik pada mana-mana pautan atau lampiran. Sebaliknya, buka apl Talkpal atau lawati tapak web kami secara langsung dan hubungi pasukan sokongan kami untuk mengesahkan.<\/p>\n\n<p class=\"wp-block-paragraph\">Talkpal tidak akan meminta kata laluan anda, nombor kad pembayaran penuh atau kelayakan sensitif lain melalui e-mel.<\/p>\n\n<h2 id=\"h-we-take-email-misuse-seriously\" class=\"wp-block-heading\">Kami memandang serius penyalahgunaan e-mel<\/h2>\n\n<p class=\"wp-block-paragraph\">Kami faham bahawa e-mel yang tidak dijangka boleh mengecewakan, dan kami menghargai anda meluangkan masa untuk memberitahu kami. Pasukan kami menyemak laporan penyalahgunaan e-mel dan mengambil langkah untuk menghalang mesej yang tidak diingini selanjutnya, termasuk menutup akaun yang dibuat tanpa kebenaran pemilik yang sah apabila sesuai.<\/p>\n\n<p class=\"wp-block-paragraph\">Jika anda mempunyai sebarang soalan atau kebimbangan, sila hubungi kami di <strong><a href=\"mailto:info@talkpal.ai\"><strong><a href=\"mailto:support@talkpal.ai\">support@talkpal.ai<\/a><\/strong><\/a><\/strong>. Kami sedia membantu.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jika anda telah menerima e-mel daripada Talkpal dan anda tidak pasti mengapa, artikel ini akan membantu menerangkan perkara yang mungkin berlaku dan perkara yang boleh anda lakukan seterusnya. Talkpal ialah apl pembelajaran bahasa berkuasa AI yang membantu orang ramai mempraktikkan lebih 130 bahasa melalui sembang, main peranan, perbahasan dan pengalaman interaktif lain. Kami hanya menghantar [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":197969,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1663066","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mengapa anda menerima e-mel ini daripada Talkpal? - Talkpal<\/title>\n<meta name=\"description\" content=\"Ketahui sebab anda menerima e-mel daripada Talkpal. 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