{"id":1663110,"date":"2026-04-17T12:04:53","date_gmt":"2026-04-17T12:04:53","guid":{"rendered":"https:\/\/talkpal.ai\/por-que-recibes-este-correo-de-talkpal\/"},"modified":"2026-06-19T14:19:37","modified_gmt":"2026-06-19T14:19:37","slug":"por-que-recibes-este-correo-de-talkpal","status":"publish","type":"page","link":"https:\/\/talkpal.ai\/gl\/por-que-recibes-este-correo-de-talkpal\/","title":{"rendered":"Por que recibes este correo de Talkpal?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Se recibiches un correo de Talkpal e non sabes por que, este artigo axudarache a explicar o que puido pasar e que podes facer a continuaci\u00f3n.<\/p>\n\n<p class=\"wp-block-paragraph\">Talkpal \u00e9 unha aplicaci\u00f3n de aprendizaxe de idiomas impulsada por IA que axuda \u00e1s persoas a practicar m\u00e1is de 130 idiomas a trav\u00e9s de chats, xogos de rol, debates e outras experiencias interactivas. S\u00f3 enviamos correos electr\u00f3nicos transaccionais (como confirmaci\u00f3ns de contas, restablecementos de contrasinais, avisos de subscrici\u00f3n e mensaxes de servizo similares) ao enderezo de correo asociado cunha conta de Talkpal.<\/p>\n\n<h2 id=\"h-why-am-i-receiving-emails-from-talkpal-if-i-don-t-have-an-account\" class=\"wp-block-heading\">Por que recibo correos de Talkpal se non te\u00f1o conta?<\/h2>\n\n<p class=\"wp-block-paragraph\">Hai algunhas raz\u00f3ns com\u00fans polas que isto pode ocorrer:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Algu\u00e9n m\u00e1is creou unha conta en Talkpal usando o teu enderezo de correo electr\u00f3nico.<\/strong>  Isto pode ser feito por accidente ou sen que ti o soubese.<\/li>\n\n\n\n<li><strong>Algu\u00e9n introduciu o teu enderezo de correo electr\u00f3nico por erro<\/strong> ao rexistrarse en Talkpal, por exemplo, escribindo mal a s\u00faa propia direcci\u00f3n.<\/li>\n\n\n\n<li><strong>O teu provedor de correo electr\u00f3nico (por exemplo, Gmail, Outlook, Yahoo) reutilizou o teu enderezo porque<\/strong> levaba moito tempo inactivo, e o enderezo estaba previamente vinculado a unha conta de Talkpal propiedade doutra persoa.<\/li>\n\n\n\n<li><strong>Xa te rexistraches en Talkpal<\/strong> (inclu\u00edndo unha proba gratu\u00edta, acceso social ou unha oferta promocional) e pode que o esqueceses.<\/li>\n\n\n\n<li><strong>Subscribiches a trav\u00e9s dunha tenda de aplicaci\u00f3ns<\/strong> (como Apple App Store ou Google Play) usando este enderezo de correo electr\u00f3nico.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">En cada un destes casos, o noso sistema env\u00eda correos electr\u00f3nicos \u00e1 direcci\u00f3n rexistrada porque est\u00e1 vinculada a unha conta de Talkpal, a\u00ednda que esa conta non fose creada por ti.<\/p>\n\n<h2 id=\"h-what-should-i-do-if-i-m-receiving-emails-from-talkpal-and-i-don-t-have-an-account\" class=\"wp-block-heading\">Que debo facer se estou recibindo correos de Talkpal e non te\u00f1o conta?<\/h2>\n\n<p class=\"wp-block-paragraph\">Se cres que se env\u00edan correos electr\u00f3nicos \u00e1 t\u00faa direcci\u00f3n por erro, tes varias opci\u00f3ns:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Desdobr\u00edtate dos correos de marketing<\/strong> usando o enlace de baixa ao final de calquera mensaxe promocional. Te\u00f1a en conta que os correos electr\u00f3nicos transaccionais esenciais (como recibos ou avisos de seguridade) poden seguir envi\u00e1ndose \u00e1 direcci\u00f3n asociada cunha conta activa, xa que son necesarios para operar o servizo.<\/li>\n\n\n\n<li><strong>Informa do problema ao noso equipo<\/strong> para que poidamos investigar e tomar as medidas axeitadas. Podes contactar connosco no <strong><a href=\"mailto:support@talkpal.ai\">support@talkpal.ai<\/a><\/strong>. Por favor, incl\u00fae o enderezo de correo electr\u00f3nico que recibiu as mensaxes e, se \u00e9 posible, unha copia ou captura de pantalla dun dos correos que recibiu.<\/li>\n\n\n\n<li><strong>Solicita a eliminaci\u00f3n da conta<\/strong> se unha conta foi creada usando o teu enderezo de correo electr\u00f3nico sen o teu consentimento. O noso equipo de soporte pode axudar a verificar a propiedade e eliminar a conta segundo a nosa pol\u00edtica de privacidade.<\/li>\n<\/ul>\n\n<h2 id=\"h-how-do-i-know-an-email-is-really-from-talkpal\" class=\"wp-block-heading\">Como sei que un correo electr\u00f3nico \u00e9 realmente de Talkpal?<\/h2>\n\n<p class=\"wp-block-paragraph\">Os correos lex\u00edtimos de Talkpal env\u00edanse desde o noso dominio oficial. Se algunha vez dubidas se unha mensaxe \u00e9 aut\u00e9ntica, non fagas clic en ning\u00fan enlace ou anexo. En vez diso, abre a aplicaci\u00f3n de Talkpal ou visita directamente a nosa p\u00e1xina web e contacta co noso equipo de soporte para verificar.<\/p>\n\n<p class=\"wp-block-paragraph\">Talkpal nunca che pedir\u00e1 o contrasinal, o n\u00famero completo da tarxeta de pago ou outras credenciais sensibles por correo electr\u00f3nico.<\/p>\n\n<h2 id=\"h-we-take-email-misuse-seriously\" class=\"wp-block-heading\">Tomamos en serio o uso indebido do correo electr\u00f3nico<\/h2>\n\n<p class=\"wp-block-paragraph\">Entendemos que os correos electr\u00f3nicos inesperados poden ser frustrantes, e agradecemos que te tomes o tempo para informarnos. O noso equipo revisa os informes de uso indebido do correo electr\u00f3nico e toma medidas para evitar m\u00e1is mensaxes non desexadas, inclu\u00edndo o peche de contas creadas sen o consentimento do propietario lex\u00edtimo cando sexa apropiado.<\/p>\n\n<p class=\"wp-block-paragraph\">Se tes algunha d\u00fabida ou preocupaci\u00f3n, por favor contacta connosco no <strong><a href=\"mailto:info@talkpal.ai\"><strong><a href=\"mailto:support@talkpal.ai\">support@talkpal.ai<\/a><\/strong><\/a><\/strong>. Estamos aqu\u00ed para axudarche.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se recibiches un correo de Talkpal e non sabes por que, este artigo axudarache a explicar o que puido pasar e que podes facer a continuaci\u00f3n. Talkpal \u00e9 unha aplicaci\u00f3n de aprendizaxe de idiomas impulsada por IA que axuda \u00e1s persoas a practicar m\u00e1is de 130 idiomas a trav\u00e9s de chats, xogos de rol, debates [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":197955,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1663110","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Por que recibes este correo de Talkpal? - Talkpal<\/title>\n<meta name=\"description\" content=\"Descubre por que recibes correos electr\u00f3nicos de Talkpal. 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